Technical Support
Get help and support for RWC Indonesian Dashboard operations and technical issues
Email Support
Send us your technical questions and issues via email
Phone Support
Call our technical support hotline for urgent issues
Frequently Asked Questions
How do I access the dashboard?
You can access the RWC Asia Pacific Dashboard through your web browser using the provided URL. Make sure you have valid credentials and are connected to the authorized network.
What should I do if data is not updating?
First, check your internet connection and refresh the page. If the issue persists, verify that the data sources are operational and contact technical support if needed.
How often is the data updated?
The dashboard displays real-time data that is updated continuously. Most meteorological data is refreshed every few minutes, while some specialized data may have different update intervals.
Can I export dashboard data?
Yes, the dashboard provides various export options including CSV, Excel, and PDF formats. Look for the export buttons in each data section or contact support for custom export requirements.
What browsers are supported?
The dashboard is optimized for modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your preferred browser for the best experience.
Common Issues
Dashboard Not Loading
Check network connection and clear browser cache
Slow Performance
Close unnecessary browser tabs and check system resources
Display Issues
Adjust browser zoom level and check screen resolution
Quick Solutions
Refresh Page
Press F5 or Ctrl+R to reload the dashboard
Clear Cache
Clear browser cache and cookies for the site
Check Settings
Verify browser settings and disable ad blockers
User Guide & Documentation
Quick Start Guide
Getting Started
- • Access dashboard through your web browser
- • Choose your monitoring module (GBON, NWP, GCOS)
- • Data loads automatically within 3-5 seconds
- • Use responsive design on any device
System Requirements
- • Chrome 80+, Firefox 75+, Safari 13+, Edge 80+
- • Desktop/Laptop (1024x768 minimum)
- • Tablet (8 inch screen minimum)
- • Mobile (5 inch screen minimum)
Dashboard Modules
GBON Monitoring
Monitor Global Basic Observing Network stations for meteorological data availability and quality.
Control Parameters:
- • Period Type: 6-Hour, Daily, Monthly
- • Variables: Pressure, Temperature, Wind, Humidity
- • Regions: WMO Region V, USA Pacific, All Combined
- • Centers: DWD, ECMWF, JMA, NCEP
- • Date/Time: Date picker + UTC time periods
Features:
- • Real-time station status monitoring
- • Interactive charts and statistics
- • Paginated station information table
- • Auto-refresh every 5 minutes
- • Color-coded status indicators
System Monitoring Overview
GBON Network
- • Surface land observations
- • Upper-air measurements
- • Real-time data monitoring
- • Multi-center data processing
NWP System
- • Numerical weather prediction
- • Model data availability
- • Quality assessment
- • Performance metrics
GCOS Climate
- • Climate observing system
- • Long-term monitoring
- • Data quality control
- • Climate indicators
Key System Features
Data Processing
- • Real-time data ingestion
- • Multi-source data integration
- • Automated quality checks
- • Performance analytics
User Interface
- • Interactive dashboards
- • Responsive design
- • Export capabilities
- • Mobile optimization
Navigation Guide
Main Navigation
- • Home: Dashboard overview
- • GBON: Surface & Upper Air
- • NWP: Numerical weather prediction
- • About: System information
- • Reports: Monitoring reports
Table Features
- • Pagination: 10/25/50/100 entries
- • Navigation: Previous/Next buttons
- • Page Numbers: Direct page access
- • Info Display: Entry count information
- • Smart Controls: Ellipsis for many pages
Mobile Features
- • Responsive: Auto-adapt to screen size
- • Touch-optimized: Finger-friendly buttons
- • Hamburger Menu: Collapsible navigation
- • Swipe Support: Table horizontal scroll
- • Single Column: Vertical layout
Tips & Best Practices
For Meteorologists
- • Monitor data availability for weather prediction
- • Analyze data quality patterns across regions
- • Identify regional data gaps for coverage improvement
- • Use auto-refresh for real-time monitoring
For Technicians
- • Monitor operational status of stations
- • Identify problematic stations needing attention
- • Plan preventive maintenance schedules
- • Track performance trends over time